Still having trouble?
If you continue to have trouble logging in, either
a) directly contact us at: 415-452-5689 (limited days/hours)
b) use our online form: Insight Student Technical Support Request Form (opens in a new window)
Telephone assistance is available business days from 9:00 am-4:00 pm (PST) Monday through Thursday during the add/drop period.
When calling, please provide the following information to the operator:
- Tell the operator your course is in "Insight"
- Provide the course shortname, section, and call number - for example: CNIT 101 - 832 - 77886
- Give the operator your CCSF Student ID number - your ID number is 9 characters long and usually begins with a "W", "C", or "@" followed by 8 numbers. You can login to the WebStars portal to retrieve your student ID number using your social security number if you have forgotten it.
- The operator will also ask you to provide a current email address that you check often.
- The operator will then forward your information to our technical support and technical support will email you your reset password and login information.
